| 1.
|
Identify screens and fields used to process a new install. (I)
|
| 2.
|
Use the Integrated Communications Operations Management System (ICOMS)
to process a new installation. (I)
|
| 3.
|
Explain the use of service packages options. (II)
|
| 4.
|
Explain how to change a customer's telephone number. (III)
|
| 5.
|
Explain the options of directory listings. (III)
|
| 6.
|
Make changes in directory listings. (III)
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| 7.
|
Make changes to a customer's account. (I-IV)
|
| 8.
|
Explain how to disconnect, transfer, and reconnect service. (V)
|
| 9.
|
Identify screens used in billing questions. (VI)
|
| 10.
|
Describe the information found on work orders. (I-VI)
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| 11.
|
Use ICOMS to change work orders. (I-VI)
|
|