Maricopa Community Colleges  CSR178   20032-20086 
Official Course Description: MCCCD Approval: 07/22/08
CSR178 20032-20086 LEC 1 Credit(s) 1 Period(s)
Integrated Communications Operations Management System (ICOMS) Overview
Overview of Integrated Communications Operations Management System (ICOMS). Identification of menus and fields emphasized.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSR178   20032-20086 Integrated Communications Operations Management System (ICOMS) Overview
1. Explain the purpose of the Integrated Communications Operations Management System (ICOMS). (I)
2. Identify terminology used in the ICOMS. (II)
3. Log on and off the ICOMS. (III)
4. Explain the fields in ICOMS used to assist customers. (III)
5. Describe the different search methods used in ICOMS. (III)
6. Explain the importance of the various colors used in ICOMS. (III)
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MCCCD Official Course Outline:
 
CSR178   20032-20086 Integrated Communications Operations Management System (ICOMS) Overview
    I. Integrated Communications Operations Management System (ICOMS)
        A. Purpose
          1. Process Orders
          2. Maintenance and Updates
          3. Profiles
        B. Functions
      II. Terminology
        III. Navigating ICOMS
            A. Log On/Off
            B. Menus
            C. Fields
            D. Searches
            E. Colors
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