| 1.
|
Identify products offered by a local telephony service. (I, IV)
|
| 2.
|
Explain what products are available to customers. (I, IV)
|
| 3.
|
Identify services offered by a local telephony service. (I, IV)
|
| 4.
|
Explain what services are available to customers. (I, IV)
|
| 5.
|
Identify features offered by a local telephony service. (II, IV)
|
| 6.
|
Explain what features are available to customers. (II, IV)
|
| 7.
|
Determine the rates for various products, services and features. (I,
II, IV)
|
| 8.
|
Explain the various voice mail options. (III, IV)
|
| 9.
|
Assist a customer in initializing a voice mail account. (III)
|
| 10.
|
Respond to customer questions regarding products, services, and
features. (I-IV)
|
| 11.
|
Explain how to track calls. (V)
|
| 12.
|
Use a call tracking system. (V)
|
|