| 1.
|
Trace major steps in the credit application, credit evaluation, and
retail agreement processes. (I)
|
| 2.
|
State all possible loan agreement situations from application through
repossession and resale. (II)
|
| 3.
|
Identify applications of vehicle loan industry account processing
software. (III)
|
| 4.
|
Demonstrate computer system log-on and security assurance procedures.
(IV)
|
| 5.
|
Determine customer account status through interpretation of computer
screen notation abbreviations. (V)
|
| 6.
|
Create accurate and concise customer account notations. (V)
|
| 7.
|
Relate expedient payment options to customers holding near delinquent
accounts. (VI)
|
| 8.
|
Describe customer account history documentation procedures. (VII)
|
| 9.
|
List types of written correspondence provided to delinquent account
holders. (VIII)
|
| 10.
|
Utilize computer software program commands to locate secondary
customer account information. (IX)
|
| 11.
|
State customer loan payment due date change criteria. (X)
|
| 12.
|
Identify late charge construction, waiver, and deferment criteria for
customers. (XI)
|
| 13.
|
Describe communication strategies that further the productivity of
interaction with customers. (XII)
|
| 14.
|
Identify account payment deferment procedures. (XIII)
|
|