| 1.
|
Use a computer to perform various cardmember services. (I)
|
| 2.
|
Define electronic mail terminology. (II)
|
| 3.
|
Create and send memos. (II)
|
| 4.
|
Use an automated phone system to make outbound calls and answer
inbound calls. (III)
|
| 5.
|
Summarize procedures for calling cardmembers. (IV)
|
| 6.
|
Explain balance transfer procedures. (IV)
|
| 7.
|
Practice making outbound phone calls. (IV)
|
| 8.
|
Complete a balance transfer transaction. (IV)
|
| 9.
|
Identify ways to "close the sale". (V)
|
| 10.
|
Use an Annual Percentage Rate (APR) comparison chart. (V)
|
| 11.
|
Explain procedures for answering cardmembers incoming calls. (VI)
|
| 12.
|
Practice answering inbound phone calls. (VI)
|
| 13.
|
Demonstrate effective communication skills. (IV-VI)
|
|