Maricopa Community Colleges  CSI210   20014-20042 
Official Course Description: MCCCD Approval: 12/09/03
CSI210 20014-20042 LEC 3 Credit(s) 3 Period(s)
Investment Banking
Overview of the investment banking industry. Includes communication process and investor services as well as various types of securities. Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSI210   20014-20042 Investment Banking
1. Summarize banking history. (I)
2. Identify and describe investor expectations. (I)
3. Describe various employee responsibilities. (I)
4. Summarize the function of investor services. (II)
5. Identify various support systems. (II)
6. Differentiate between investor and supplier. (II)
7. Demonstrate effective communication. (II)
8. Define terms related to stocks and bonds. (III)
9. Differentiate between stocks and bonds. (III)
10. Identify various types of stocks. (III)
11. Differentiate between various types of bonds. (III)
12. Explain the use of the Committee for Uniform Securities Identification Procedure (CUSIP) number. (III)
13. Identify major U.S. stock exchanges. (III)
14. Calculate current yield and total return. (III)
15. Describe the function of agents of issuers. (III)
16. Explain a "defined portfolio". (IV)
17. Differentiate between supervised and managed portfolios. (IV)
18. Explain portfolio redemptions. (IV)
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MCCCD Official Course Outline:
 
CSI210   20014-20042 Investment Banking
    I. Banking Overview
        A. Vision
        B. Mission
        C. History
          1. Role
          2. Leadership Proposed New Course Prefix/Num/Suf: Effective Term (Beginning):
          3. Timeline
          4. Company Development
        D. Investor Expectations
          1. Service
          2. Flexibility
          3. Problem Resolution
          4. Recovery
        E. Employee Responsibilities/Values
          1. Customer Focus
          2. Respect
          3. Teamwork
          4. Initiative
          5. Professionalism
          6. Quality
      II. Investor Service
          A. Automatic Call Distribution
          B. Resource Management
          C. Quality Assurance
          D. Support Systems
            1. Lotus Notes
            2. Library
            3. Supervisors
            4. Desk Drops
            5. Quality Assurance
            6. Training
            7. Development Resource Center
          E. Investor vs. Supplier
          F. Communication Skills
            1. Active Listening
            2. Empathy
            3. Effective Questioning
            4. Check for Understanding
            5. Summarizing
          G. Communication Process
            1. Focus
            2. Question
            3. Check
            4. Close
          H. Telephone Communication Skills
        III. Securities
            A. Stocks
              1. Definition
              2. Purchase
              3. Security
              4. Common
              5. Preferred
              6. Equity
            B. Bonds
              1. Definition
              2. Purchase
              3. Debt Security
              4. Debenture
              5. Corporate
              6. Government
              7. Discounts
              8. Premiums
              9. Yield
              10. Prices
              11. Interest Rate
              12. Ratings
            C. Committee for Uniform Securities Identification Procedure (CUSIP)
            D. Exchanges
              1. New York Stock Exchange (NYSE)
              2. American Stock Exchange (AMEX)
              3. National Association of Securities Dealers Automated Quotations System (NASDAQ)
            E. Common vs. Preferred stock
            F. Dividend Yield
            G. Total Return
            H. Agents of Issuer
              1. Investment Banker
              2. Transfer Agent
              3. Paying Agent
          IV. Defined Portfolio
              A. Definition
              B. Supervised vs. Managed
              C. Redemptions
                1. Secondary Market
                2. Outright
                3. Key Dates
              D. Long-Term
              E. Intermediate
              F. Short-Intermediate
              G. Distribution Rates
              H. Dealer Concession
              I. Termination
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