Maricopa Community Colleges  CSI197   20014-20086 
Official Course Description: MCCCD Approval: 07/22/08
CSI197 20014-20086 L+L 2 Credit(s) 3 Period(s)
Bankcard Industry Chargeback Systems
Use of systems employed in performing bankcard industry chargeback customer service. Covers application of bankcard software in the provision of customer chargeback services, dispute procedures, and transaction and adjustment processing. Also includes customer notification policy and procedure information.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSI197   20014-20086 Bankcard Industry Chargeback Systems
1. Describe chargeback processing software applications. (I)
2. Use industry software to provide chargeback services for customer accounts. (II)
3. Demonstrate the placement and removal of a bill item into and from dispute. (II)
4. Locate and convert transaction information. (III)
5. Demonstrate account adjustment procedures. (IV)
6. Arrange for customer receipt of written notification instruments. (V)
7. Demonstrate chargeback and reinstatement procedures. (VI)
8. Demonstrate customer chargeback process notification procedures. (VII)
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MCCCD Official Course Outline:
 
CSI197   20014-20086 Bankcard Industry Chargeback Systems
    I. Chargeback Processing Software
        A. Intranet Basics
        B. Industry-wide Software Usage
        C. Workflow Based Account Organization
      II. Chargeback Processing
          A. Classification of Items as Disputed
            1. Consequence Explanation
            2. Procedures
          B. Removal of Disputed Items
            1. Consequence Explanation
            2. Procedures
        III. Transaction Information
            A. Location
            B. Adaptation
          IV. Account Adjustments
              A. Environment Identification
              B. Procedures
            V. Written Notification
                A. Letter Selection
                A. Form
                B. Custom
                B. Notification Provision Procedures
              VI. Chargeback and Reinstatement Procedures
                  A. Description
                  B. Performance
                VII. Customer Notification Procedures
                    A. Written Notification Requirements
                    B. Verbal Notification Procedures
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