Maricopa Community Colleges  CSI189   20014-20086 
Official Course Description: MCCCD Approval: 07/22/08
CSI189 20014-20086 LEC 2 Credit(s) 2 Period(s)
Credit Card Terminal Troubleshooting
Basic credit card terminal troubleshooting techniques. Covers hardware and communication problems. Troubleshooting rules, task based troubleshooting and common error messages also covered.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSI189   20014-20086 Credit Card Terminal Troubleshooting
1. Describe various hardware problems. (I)
2. Identify and describe communication problems (II)
3. Troubleshoot hardware and communication problems. (I, II)
4. List troubleshooting rules. (III)
5. Explain common error messages received at the call center. (IV)
6. Explain task based troubleshooting. (V)
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MCCCD Official Course Outline:
 
CSI189   20014-20086 Credit Card Terminal Troubleshooting
    I. Hardware Problems
        A. Terminal Dead
        B. Printer Dead
        C. Bad Cardreader
        D. Printer Not Printing
        E. Printer Printing Garbage
        F. Miscellaneous Printer Problems
      II. Communication Problems
          A. Modems
          B. Host Computers
          C. Local Host Computers
          D. Megacenters
          E. Outage Forms
        III. Troubleshooting Rules
          IV. Call Center Messages
              A. Overview
              B. Common Error Messages
              C. Receiving Errors
              D. Miscellaneous Error Messages
            V. Task Based Troubleshooting
                A. Terminal Types
                B. Error Messages
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