Maricopa Community Colleges  CSI187   20014-20086 
Official Course Description: MCCCD Approval: 07/22/08
CSI187 20014-20086 LEC 2 Credit(s) 2 Period(s)
Credit Card Terminal Policy and Procedures
Overview of credit card terminal policies and procedures. Covers warranties, replacing equipment and new equipment orders. Seasonal merchant accounts and change of ownership procedures also included.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSI187   20014-20086 Credit Card Terminal Policy and Procedures
1. Explain a terminal installment sales program. (I)
2. Determine warranty status of equipment. (I)
3. Summarize procedures for replacing equipment. (II)
4. Summarize procedures for processing new equipment orders. (III)
5. Identify codes used for account closures. (IV)
6. Define seasonal merchant. (V)
7. Describe process for closing and reopening seasonal merchant account. (V)
8. Explain change of ownership procedures. (VI)
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MCCCD Official Course Outline:
 
CSI187   20014-20086 Credit Card Terminal Policy and Procedures
    I. Warranty Policy
        A. Program
        B. Merchant Agreements
        C. Memos
        D. "Early Payoff"
        E. Cancellation
        F. Warranty and Replacement Procedures
        G. In-Warranty Replacements
        H. Out-of-Warranty Replacements
        I. Lost/Stolen Terminals
      II. Replacement Equipment
          A. Delivery Time
          B. Replacement Follow Ups
          C. Equipment Tracer
          D. Trace Queue Requirements
        III. New Orders
            A. Stacker
            B. Printer
            C. Demo Equipment
            D. Loaner Equipment
            E. Downloads
          IV. Account Closure Procedures
              A. Reason Codes
              B. Terminal/Bankcard Cancellation
              C. Cancellation Situation
              D. Steps
            V. Seasonal Merchant Procedures
                A. Definition
                B. Indicator
                C. Closing for the Season
                D. Reopening for the Season
              VI. Change of Ownership
                  A. Definition
                  B. Bankcard Account
                  C. Specific Card Account
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