Maricopa Community Colleges  CSI182   20014-20084 
Official Course Description: MCCCD Approval: 02/26/08
CSI182 20014-20084 LEC 3 Credit(s) 3 Period(s)
Commercial Bankcard Operations
Procedures for providing bankcard customer service to business customers. Covers transaction and convenience check distribution authorization procedures, application verification and account maintenance processes, and finance charge calculation. Also includes account closure and dispute processing procedures, benefit structure explanation and payment recommendation practices.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSI182   20014-20084 Commercial Bankcard Operations
1. Explain monetary and non-monetary transaction procedures. (I)
2. Demonstrate bankcard authorization procedures. (II)
3. Cite payment procedure recommendations to account holders. (III)
4. Summarize bankcard industry convenience check distribution and usage policies. (IV)
5. Describe alternate application information verification resource procedures. (V)
6. Explain common account maintenance task procedures. (VI)
7. Inventory customer service performance expectations through a review of evaluative instruments. (VII)
8. Calculate cardmember finance charges. (VIII)
9. Explain procedures for handling basic balance transfer requests. (IX)
10. Summarize bankcard industry dispute handling procedures. (X)
11. Explain the classifications and benefit structure of secured bankcard products. (XI)
12. Demonstrate business bankcard account closure procedures. (XII)
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MCCCD Official Course Outline:
 
CSI182   20014-20084 Commercial Bankcard Operations
    I. Monetary and Non-Monetary Transactions
        A. Software Navigation
        B. Transaction Codes
        C. Adjustment Processing
      II. Authorizations
          A. Procedures
          B. Emergency Authorizations
            1. Qualifying Situations
            2. Force Authorization Procedures
            3. Limits
          C. Hold Removal
          D. Fraud Suspend Strategy
        III. Payments
            A. Addresses
            B. Float Pay Procedures
            C. Payment Transfer
            D. Minimum Payment Calculation
          IV. Convenience Checks
              A. Acquisition Procedures
              B. Stop Payments
              C. Customer Receipt Prevention
            V. Alternative Application Information Verification
                A. On-Line Database Usage
                  1. Access
                  2. Procedures
                B. Credit Reporting Agency Access
              VI. Account Maintenance
                  A. Activation
                  B. Card Replacement
                  C. Statement Issue and Re-Issue
                  D. Reage
                  E. Lost/Stolen Card Procedures
                VII. Customer Service
                    A. Evaluative Instrument Review
                    B. Performance Scoring Criteria Review
                  VIII. Finance Charge Calculation
                      A. Definitions
                      B. Monthly vs. Daily Compounding
                      C. Rules and Procedures
                    IX. Balance Transfers
                        A. Introduction
                        B. Processing
                        C. Scripting
                      X. Disputes
                          A. Bank Responsibilities
                          B. Exceptions
                          C. Initiation
                          D. Sales Draft Request Procedures
                        XI. Secured Bankcard Products
                            A. Eligibility Criteria
                            B. Benefit Structure
                            C. Underwriting Guidelines
                          XII. Account Closure
                              A. Paid in Full
                              B. Remaining Balance
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