| 1.
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Summarize general bankcard industry customer service representative
responsibilities and work procedures. (I)
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| 2.
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Use business bankcard application processing software. (II)
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| 3.
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Use computer software to locate information regarding account denial
justification. (III)
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| 4.
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Describe features of bankcard industry products. (IV)
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| 5.
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State the benefits provided by individual product classifications to
account holders. (V)
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| 6.
|
Describe procedures for operating within compliance of the truth in
lending laws. (VI)
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| 7.
|
Use bankcard industry software to locate information in response to
customer requests. (VII)
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| 8.
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Use bankcard industry software to provide notation in customer
records. (VIII)
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| 9.
|
Describe available billing options to account holders. (IX)
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| 10.
|
Explain information contained in a statement. (X)
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| 11.
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Use bankcard industry software to establish internal workflow
information and documentation. (XI)
|
| 12.
|
Demonstrate procedures for using a bankcard industry intranet system.
(XII)
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