Maricopa Community Colleges  CSI155   20014-20084 
Official Course Description: MCCCD Approval: 02/26/08
CSI155 20014-20084 LEC 2 Credit(s) 2 Period(s)
Bankcard Industry Loss Prevention
Overview of the bankcard industry loss prevention area. Includes history of the industry and use of the First Data Resources (FDR) system for managing loss prevention. Also covers the Adaptive Control System, pre-call analysis and collection call procedures as well as use of the Unison communication system.
Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSI155   20014-20084 Bankcard Industry Loss Prevention
1. Trace bankcard history. (I)
2. Explain customer expectations for the bankcard industry. (I)
3. Differentiate between the major files of the First Data Resources (FDR) system. (II)
4. Compare and contrast monetary and non-monetary transactions. (II)
5. Explain the goals and philosophy of loss prevention. (III)
6. List the benefits of the Adaptive Control System. (III)
7. Identify steps in the default process. (III)
8. Identify procedures for a pre-call analysis. (III)
9. List the steps for successful collection calls. (III)
10. Complete a basic collection call. (III)
11. Demonstrate procedures for using the Unison communication system. (IV)
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MCCCD Official Course Outline:
 
CSI155   20014-20084 Bankcard Industry Loss Prevention
    I. Bankcard Industry
        A. History
        B. Organization
        C. Mission
        D. Values
          1. Quality
          2. Teamwork
          3. Satisfaction
          4. Integrity
          5. Future Growth
        E. Customer Expectations
          1. Friendly, Caring Service
          2. Flexibility
          3. Problem Resolution
          4. Recovery
        F. Action Card
          1. Definition
          2. Use
          3. Benefits
          4. Fees
        G. Revolving Credit
          1. Use
          2. Options
        H. Authorization Cycle
          1. Customer
          2. Merchant
          3. Merchant Master
      II. First Data Resources (FDR)
          A. History
          B. Background
          C. Files
            1. Product Control
            2. Cardholder Master
            3. Merchant Master
          D. Functions
            1. Account Storage
            2. Embossing/Encoding
            3. Inserting/Mailing
            4. Authorization
          E. Operations
            1. Sign-On
            2. Training
            3. Collection System Access
            4. Status Codes
            5. Transactions
            6. Balance
            7. Log-Off
          F. Monetary vs. Non-Monetary
          G. System Update
          H. Codes
            1. Internal Status
            2. External Status
            3. Status Reason
        III. Loss Prevention
            A. Mission
            B. Goals
            C. Philosophy
            D. System Parameters
            E. Adaptive Control System
              1. Strategy Definition
              2. Account Segmentation
              3. Automated Processes
            F. Time-Line
              1. Bucket
              2. Queue
              3. Paydowns
              4. Roll Rates
            G. Default Process
            H. Pre-Call Analysis
              1. Outbound
              2. Inbound
              3. Opening
              4. Verification
              5. Ending
            I. Collection Calls
              1. Identification
              2. Action Card
              3. Review Account
              4. Payment Demand
              5. Pause
              6. Fact-Finding
              7. Negotiation
              8. Account Verification
              9. Recap
              10. Thanks
            J. Accelerated Payment Methods
              1. ActionDraft
              2. Quick Collect
              3. Overnight Delivery
              4. Wire Transfer
          IV. Unison System
              A. Use
              B. Procedures
                1. Log-On
                2. Log-Off
                3. Administration Area
                4. Cardmember Information
                5. Function Keys
                6. Navigation
                7. Icons
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