Maricopa Community Colleges  CSI126   20014-20016 
Official Course Description: MCCCD Approval: 05/22/01
CSI126 20014-20016 L+L 2 Credit(s) 3 Period(s)
Advanced Cardmember Services
Advanced credit cardmember services. Includes finance charges, lost/stolen reports, charge disputes and handling special requests. Prerequisites: CSI124.
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MCCCD Official Course Competencies:
 
CSI126   20014-20016 Advanced Cardmember Services
1. Explain finance charge rates. (I)
2. Adjust finance charges. (I)
3. Calculate finance charges. (I)
4. Process a lost/stolen report. (II)
5. Process charge disputes. (III)
6. Complete a merchant's response. (III)
7. Utilize a case folder to process a dispute. (III)
8. Summarize procedures for handling special requests. (IV)
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MCCCD Official Course Outline:
 
CSI126   20014-20016 Advanced Cardmember Services
    I. Finance Charges
        A. Rates
        B. Adjustments
        C. Deferred
        D. Calculations
      II. Lost/Stolen
          A. Reporting
          B. Process
        III. Disputes
            A. Types
              1. Lost/Stolen
              2. Unrecognized Charges
              3. Cash Advanced and ATM
            B. Merchant's Response
            C. Case Folder
          IV. Special Handling
              A. Executive Inquiry Requests
              B. Power of Attorney Requests
              C. Guardianship and/or Conservatorship Requests
              D. Subpoena
              E. Arbitration
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