Maricopa Community Colleges  CSI122   20014-20016 
Official Course Description: MCCCD Approval: 05/22/01
CSI122 20014-20016 L+L 2 Credit(s) 3 Period(s)
Introduction to Cardmember Services
Introduction to credit cardmember services. Covers job responsibilities of a cardmember service account manager. Enrollment processes, merging accounts and various credit card products and features also included. Use of a computer emphasized. Prerequisites: CSI120.
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MCCCD Official Course Competencies:
 
CSI122   20014-20016 Introduction to Cardmember Services
1. Identify tasks of a cardmember service account manager. (I)
2. Explain the information contained in a cardmember account number. (II)
3. Demonstrate proper shutdown of a workstation. (III)
4. Summarize the use of an Intranet and E-mail. (IV)
5. Change a cardmember's account information. (V)
6. Merge accounts. (V)
7. Create letters regarding a cardmember's account. (V)
8. Summarize various products and features. (VI)
9. Communicate characteristics of the different products and features to customers. (VI)
10. Complete enrollment process for a customer. (VI)
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MCCCD Official Course Outline:
 
CSI122   20014-20016 Introduction to Cardmember Services
    I. Cardmember Service Account Manager
        A. Tasks
        B. Responsibilities
        C. Personal Emergencies
      II. Account Number
          A. Prefix
          B. Brand Identifier
          C. Principal Area Number
          D. Agent
        III. Shutting Down a Workstation
            A. Steps
            B. Security
          IV.
              A. Intranet
                1. Signing On/Off
                2. Icons
                3. Bookmarks
                4. Search Functions
                5. Links
              B. E-Mail
                1. Signing On/Off
                2. In-Basket
                3. Directory
                4. Files
            V. Account Information
                A. Changing information
                  1. Personal Information
                  2. Add Names
                  3. Remove Names
                  4. Status
                  5. Codes
                  6. Due Dates
                  7. Terms
                B. Merging
                C. Letters
              VI. Products and Features
                  A. Computer Screens
                  B. Products
                  C. Features
                  D. Enrollment Process
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