Maricopa Community Colleges  CSI112   20014-20036 
Official Course Description: MCCCD Approval: 05/22/01
CSI112 20014-20036 LEC 2 Credit(s) 2 Period(s)
Introduction to the Bankcard Industry
Introduction to the bankcard industry. Includes history and organization of the industry as well as bankcard and cardmember issues. Covers the application process and credit reviews in addition to the pre-approval process. Prerequisites: None.
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MCCCD Official Course Competencies:
 
CSI112   20014-20036 Introduction to the Bankcard Industry
1. List historical events relating to bankcard history. (I)
2. Explain customer expectations for the bankcard industry. (I)
3. Explain revolving credit. (I)
4. Summarize the authorization cycle process. (I)
5. Differentiate between a secured and unsecured card. (II)
6. List the general requirements of a credit review. (II)
7. Explain the application process. (II)
8. Explain cash advance procedures available to account holders. (II)
9. Summarize the process for applying payments to outstanding balances. (II)
10. Trace the pre-approval process. (III)
11. Compare and contrast various types of account holders. (III)
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MCCCD Official Course Outline:
 
CSI112   20014-20036 Introduction to the Bankcard Industry
    I. Bankcard Industry
        A. History
        B. Organization
        C. Mission and Values
        D. Customer Expectations
          1. Friendly, Caring Service
          2. Flexibility
          3. Problem Resolution
          4. Recovery
        E. Retail Banking
        F. Credit Card Centers
        G. Departments
        H. Action Card
          1. Definition
          2. Use
          3. Benefits
          4. Fees
        I. Revolving Credit
          1. Use
          2. Options
        J. Authorization Cycle
          1. Customer
          2. Merchant
          3. Merchant Master
      II. Mastercard/Visa
          A. Secured Card
            1. Requirements
            2. Characteristics
          B. Unsecured Card
            1. Requirements
            2. Characteristics
          C. Credit Reviews
            1. Credit History
            2. Income
            3. Major Credit Cards
            4. US Citizen
            5. Age Requirement
            6. Proof of Income
            7. Bankruptcy Discharge
            8. No Charge-Offs
            9. Credit Score
          D. Application Process
            1. Credit Department
            2. New Customer Center Department
            3. Correspondence Department
            4. Application Status
            5. Account Basic
          E. Cash Advances
            1. Sources
            2. Fees
            3. Amount Available
            4. Procedures
          F. Payments
            1. Amounts
            2. Finance Charges
            3. Fees
            4. Cash Advances
            5. Purchases
        III. Pre-Approved Applications
            A. Partners
            B. Bank Numbers
            C. Account Holders
              1. Primary
              2. Joint
              3. Authorized Users
            D. Offers
            E. Process
              1. Limited Time
              2. Fees
              3. Credit Lines
            F. FICO
              1. Use
              2. Ranges
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