Maricopa Community Colleges  CIS175CA   20014-20035 
Official Course Description: MCCCD Approval: 04/24/01
CIS175CA 20014-20035 L+L 3 Credit(s) 4 Period(s)
Upgrading Support Skills from Windows NT 4.0 to Windows 2000
Information and skills necessary to support Windows 2000 networks. Addresses job-related tasks for the support professional using new and modified procedures in Windows 2000. Prerequisites: Departmental Approval.
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MCCCD Official Course Competencies:
 
CIS175CA   20014-20035 Upgrading Support Skills from Windows NT 4.0 to Windows 2000
1. Demonstrate procedures for an installation of Windows 2000. (I)
2. Demonstrate procedures for installing, configuring and testing the Domain Name System (DNS) Server service. (II)
3. Describe the role and physical structure of Active Directory. (III)
4. Install Active Directory network. (III)
5. Explain procedures for managing and modifying Active Directory objects. (III)
6. Identify the sequence of tasks involved in upgrading a network. (IV)
7. Demonstrate procedures for upgrading to Windows 2000. (IV)
8. Describe the remote installation process. (V)
9. Install and configure a Remote Installation Services (RIS) server. (V)
10. Describe the capabilities and structure of Group Policy. (VI)
11. Use Group Policy to implement workstation and network policies. (VI)
12. Use Group Policy to deploy, upgrade and remove software. (VI)
13. Describe the purpose and use of Terminal Services. (VII)
14. Plan and execute a Terminal Services installation and configuration. (VII)
15. Explain remote access policy and profile concepts. (VIII)
16. Demonstrate procedures for configuration and support of remote access. (VIII)
17. Create, configure and maintain Windows 2000 security. (IX)
18. Describe Dynamic Host Configuration Protocol (DHCP) and Windows Internet Name Service (WINS) functionality. (X)
19. Explain procedures for supporting DHCP and WINS. (X)
20. Explain procedures for the administration of file resources. (XI)
21. Explain the use of disk management. (XII)
22. Demonstrate common disk management tasks. (XII)
23. Demonstrate procedures for implementing disaster protection and recovery techniques. (XIII)
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MCCCD Official Course Outline:
 
CIS175CA   20014-20035 Upgrading Support Skills from Windows NT 4.0 to Windows 2000
    I. Installation Procedures
        A. Platform
          1. Professional
          2. Server
          3. Advanced Server
          4. Datacenter Server
        B. Preparation
          1. Hardware Requirements
          2. Disk Partition Options
          3. File System Selection
          4. Licensing Mode
          5. Domain/Workgroup Membership
          6. Pre-Installation Checklist
        C. Compact Disc
          1. Set-Up
          2. Set-Up Wizard
          3. Procedures
        D. Network
          1. Requirements
          2. Switches
          3. Procedures
        E. Set-Up Problems
          1. Common Problems
          2. Solutions
        F. Installation Automation
          1. Set-Up Manager Wizard
          2. Domain Controller
          3. Disk Duplication
          4. System Preparation Tool
      II. Domain Name System (DNS) Implementation
          A. Installation
            1. Requirements
            2. Procedures
          B. Configuration
            1. Zone Transfers
            2. Active Directory Integrated Zones
            3. Dynamic Update
          C. Testing
            1. Monitoring
            2. Diagnostic Utilities
        III. Active Directory
            A. Installation
              1. Logical Structure
              2. Physical Structure
              3. Domain Controller Roles
              4. Procedures
              5. Verification
              6. Single Master Operations Management
              7. Domain Administrator Account
            B. Physical Structure
              1. Definition
              2. Modifications
              3. Replication Traffic
            C. Administration
              1. Organizational Units (OUs)
              2. User Accounts
              3. Computer Account
              4. Object Creation
              5. Object Management
              6. Group Management
              7. Object Access Control
              8. Global Catalog
              9. Administrative Control Delegation
          IV. Network Upgrades
              A. Overview
              B. Client Computer Operating Systems
                1. Upgrade Paths
                2. Hardware Compatibility Report
                3. Windows 95
                4. Windows 98
                5. Directory Services Client
                6. Windows NT
              C. Member Servers
                1. Setup Wizard
                2. Domain/Workgroup
                3. Dynamic Host Configuration Protocol (DHCP) Authorization
              D. Forest Root Establishment
                1. Existing Domain Upgrade
                2. New Forest Root
              E. Primary Domain Controllers
                1. Preparation
                2. Procedure
              F. Backup Domain Controllers
                1. Guidelines
                2. Procedures
              G. Mixed Mode vs. Native Mode
            V. Remote Installation
                A. Services
                  1. Components
                  2. DHCP Server Service
                  3. Active Directory Service
                  4. DNS Server Service
                B. Remote Installation Services (RIS) Server
                  1. Configuration
                  2. Authorizations
                C. Option Configurations
                  1. Client Computer Names and Locations
                  2. Pre-Staging Client Computers
                  3. Client Installation
                  4. Maintenance
                  5. Troubleshooting
                D. Image Deployment
                  1. Types
                  2. Procedures
                  3. Restrictions
                E. RIPrep Image
                  1. Setup
                  2. User Profile Modification
                  3. Creation
                F. CD-Based Images
                G. Problem Solution
                  1. Common Problems
                  2. Solutions
              VI. Group Policy
                  A. Overview
                    1. Settings
                    2. Objects
                  B. Application
                    1. Inheritance
                    2. Conflict Resolution
                    3. Objects
                    4. Permissions
                    5. Processing
                  C. Interface
                  D. Registry Configuration
                  E. Scripts
                    1. Assignments
                    2. Procedures
                  F. Folders
                    1. Redirection
                    2. Capabilities
                    3. Size Reduction
                    4. User Data Storage
                  G. Implementation Guidelines
                    1. Limits
                    2. Disable
                    3. Related Settings
                    4. Performance
                    5. Delegation
                  H. Software Management
                    1. Deployment
                    2. Technologies
                    3. Software Life Cycle
                    4. Upgrades
                    5. Removal
                    6. Problem Solving
                VII. Terminal Services
                    A. Purpose
                    B. Use
                      1. Function
                      2. Features
                      3. Benefits
                    C. Installation Planning
                      1. Application Identification
                      2. Hardware Requirements
                      3. Server Configuration
                      4. Licensing Requirements
                    D. Client
                      1. Use
                      2. Procedures
                    E. Terminal Session
                      1. Connecting
                      2. Ending
                    F. Applications
                      1. Installation Options
                      2. Compatibility Scripts
                  VIII. Remote Access
                      A. Protocols
                        1. Extensible Authentication Protocol (EAP)
                        2. Remote Authentication Dial-In User Service (RADIUS)
                        3. Layer Two Tunneling Protocol (L2TP)
                        4. Bandwidth Allocation Protocol (BAP)
                      B. Outbound Connections
                        1. Dial-Up
                        2. Virtual Private Network
                        3. Direct Connection
                      C. Inbound Connections
                        1. Internet Connection Server
                        2. Remote Access Server
                        3. Virtual Private Network Server
                      D. Policies
                        1. Components
                        2. Policy Evaluation
                        3. Default and Multiple Policies
                        4. Creation
                      E. Demand-Dial Routing
                        1. Role
                        2. Configuration
                        3. Interface Creation
                        4. Static Internet Protocol (IP) Routes
                      F. Connection Sharing
                        1. Role
                        2. Configuration
                      G. Network Address Translation
                        1. Configuration
                        2. Multiple IP Addresses
                    IX. Security
                        A. Logon Process
                          1. Smart Cards
                          2. Authentication
                        B. Desktops and Services
                          1. Implementation
                          2. Setting Modification
                          3. Templates
                          4. Security Analyzation
                          5. Command Line
                        C. Network Traffic
                          1. Use
                          2. Procedures
                        D. Policy Rules
                        E. Files
                          1. Use
                          2. Procedures
                          3. Encryption
                          4. Decryption
                      X. Dynamic Host Configuration Protocol (DHCP)
                          A. Functionality
                          B. Authorization
                          C. DNS Server Updates
                          D. Scopes
                            1. Configuration
                            2. Superscope
                            3. Multicast Scope
                          E. Option Classes
                            1. Vendor-Defined
                            2. User-Defined
                          F. Automatic Private IP Addressing
                            1. Use
                            2. Procedures
                          G. Windows Internet Name Service (WINS)
                            1. Use
                            2. Features
                        XI. File Resource Management
                            A. Sharing and Publishing
                              1. Procedures
                              2. Restrictions
                              3. Off-Line Files
                            B. Distributed File System (DFS)
                              1. Definition
                              2. Root Setup
                              3. Links
                            C. Special Access Permissions
                              1. Definition
                              2. Types
                              3. Management
                              4. Inheritance
                            D. Disk Quotas
                              1. Usage Calculation
                              2. Compression
                              3. Free Space
                              4. Volume Tracking
                          XII. Disk Management
                              A. Disk Storage Types
                                1. Basic
                                2. Dynamic
                              B. Use
                                1. Local and Remote Administration
                                2. Property Viewing
                                3. Updates
                              C. Dynamic Volumes
                                1. Storage Type Conversion
                                2. Simple Volumes
                                3. Spanned Volumes
                                4. Striped Volumes
                              D. Tasks
                                1. Partition Creation
                                2. Adding Disks
                                3. Drive Letter/Path Management
                                4. Mirror Sets
                                5. Other Sets
                                6. Defragmentation
                            XIII. Disaster Protection
                                A. Features
                                B. Fault-Tolerant Volumes
                                  1. Implementation
                                  2. Failed Mirrored Volume Recovery
                                  3. Failed RAID-5 Volume Recovery
                                C. Advanced Start-Up Options
                                  1. Use
                                  2. Procedures
                                D. Recovery Console
                                  1. Use
                                  2. Procedures
                                E. Backup Utility
                                  1. Files and Folders
                                  2. System State Data
                                  3. Scheduling
                                  4. File/Folder Restoration
                                  5. Active Directory Restoration
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