Maricopa Community Colleges  AIR166   20014-20016 
Official Course Description: MCCCD Approval: 05/22/01
AIR166 20014-20016 LEC 3 Credit(s) 3 Period(s)
Airline Tickets and Procedures
Overview of tickets and ticketing procedures. Includes bonus travel ticket, instant travel ticket and express ticketing as well as ticketing by mail and virtual coupon record. Passenger Name Record (PNR), and stopover rule also covered. Prerequisites: None.
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MCCCD Official Course Competencies:
 
AIR166   20014-20016 Airline Tickets and Procedures
1. Summarize procedures for issuing a Bonus Travel Ticket (BTT). (I)
2. Identify rules and restrictions of a BTT. (I)
3. Differentiate between booking and pricing an old and new BTT. (I)
4. Summarize the benefits of an instant travel ticket. (II)
5. Explain procedures for offering a Ticket by Mail (TBM) to a customer. (III)
6. Create a TBM. (III)
7. Describe express booking. (IV)
8. Complete a Passenger Name Record (PNR) for an express booking. (IV)
9. Explain backdating. (IV)
10. Explain a Virtual Coupon Record (VCR). (V)
11. Retrieve a PNR using a VCR. (V)
12. Explain non-revenue travel. (VI) 13 Determine flight loads. (VI)
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MCCCD Official Course Outline:
 
AIR166   20014-20016 Airline Tickets and Procedures
    I. Bonus Travel Ticket (BTT)
        A. Definition
        B. Issue
        C. Rules and Restrictions
        D. Pricing
        E. Booking
        F. Changes
      II. Instant Travel
          A. Overview
          B. Benefits
          C. Elements
          D. Process
        III. Ticket By Mail (TBM)
            A. Overview
            B. When and Why to Offer
            C. Creation
            D. Billing
            E. Mailing
            F. Currency Conversion
            G. Reading a TBM Passenger Name Record (PNR)
          IV. Express Booking
              A. Overview
              B. Process/Recognition
              C. PNR Completion
              D. Backdating
              E. Creation
            V. Virtual Coupon Record (VCR)
                A. Definition
                B. Recognition
                C. Status Codes
                D. Retrieving PNR with VCR
                E. History
                F. Refunds
              VI. Non-Revenue Travel/Flight Loads
                  A. Overview
                  B. Procedures
                  C. Releasing Information
                  D. Booking Positive and Space Available Passengers
                  E. Flight Load Determination
                  F. Dress Code Policies and Information
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