Maricopa Community Colleges  AIR163   20012-99999 
Official Course Description: MCCCD Approval: 05/28/02
AIR163 20012-99999 LEC 3 Credit(s) 3 Period(s)
Airline Booking Procedures II
Advanced travel booking procedures including international travel. Also covers shipping, delivery issues and electronic tickets. Includes procedures for rush forms and short cuts. Prerequisites: None.
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MCCCD Official Course Competencies:
 
AIR163   20012-99999 Airline Booking Procedures II
1. Summarize rules and regulations of international travel. (I)
2. Identify international travel documentation requirements. (I)
3. Define the responsibilities of the International Desk. (I)
4. Explain shipping options. (II)
5. Compare and contrast various shipping deadlines. (II)
6. Explain formatting procedures for multiple ticket shipping. (II)
7. Explain procedures to create an alternate address booking. (II)
8. Define and identify an electronic ticket. (III)
9. Summarize procedures and parameters for issuing electronic tickets. (III)
10. Summarize regulations regarding advance purchase tickets, excursion fares, non-refundable tickets, and non-transferable tickets. (IV)
11. Identify special fare situations and regulations. (IV)
12. Explain techniques and procedures for identifying and handling possible fraud situations. (V)
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MCCCD Official Course Outline:
 
AIR163   20012-99999 Airline Booking Procedures II
    I. International Travel
        A. Rules
        B. Documentation
          1. Identification
          2. Country Specific
        C. Liability
        D. Confirmation
        E. International Desk
          1. Europe
          2. South America
          3. Central America
        F. Reservation Hold
        G. Referrals
      II. Shipping
          A. United States Postal Service
            1. Procedures
            2. Fees
          B. Federal Express
            1. Procedures
            2. Fees
          C. Priority
            1. Procedures
            2. Fees
          D. Deadlines
          E. Multiple Tickets
            1. Procedures
            2. Formatting
          F. Alternate Address
            1. Procedures
            2. Requirements
            3. Fax
            4. Verifications
            5. PO Box
          G. Military Bases/Ships
          H. Office Pick-Up
          I. Rush Forms
        III. Electronic Tickets
            A. Definition
            B. Use
            C. Procedures
            D. Regulations
              1. Segments
              2. Maximums
            E. Fax Requirements
            F. Credit Card
          IV. Fares
              A. Excursion
                1. Regulations
                2. Procedures
              B. Advanced Purchase
                1. Regulations
                2. Procedures
              C. Non-Refundable
                1. Regulations
                2. Procedures
              D. Non-Transferable
                1. Regulations
                2. Procedures
              E. Special Fares
                1. Identification
                2. Use
              F. Effective Date
            V. Fraud
                A. Identification
                  1. Address
                  2. First Class
                  3. Billing Information
                  4. Instinct
                B. Referral
                  1. Policy
                  2. Procedures
                  3. Call Back
                  4. Team Manager
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