Maricopa Community Colleges  CSR173   20004-20086 
Official Course Description: MCCCD Approval: 07/22/08
CSR173 20004-20086 LEC 3 Credit(s) 3 Period(s)
Telecommunications Billing/Rates
Procedures for making call and rate determinations. Examination of the benefits and function on InterLATA and IntraLATA service as well as Dial 1 orders and charges. Also includes billing, commitments and calling plans.
Prerequisites: Permission of Department or Division.
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MCCCD Official Course Competencies:
 
CSR173   20004-20086 Telecommunications Billing/Rates
1. Differentiate between different types of calls. (I)
2. Explain the use of Local Access Transport Area (LATA). (II)
3. Differentiate between InterLATA and IntraLATA. (II)
4. Explain the benefits and function of IntraLATA service. (II)
5. Compare and contrast rate schedules. (III)
6. Explain rate determination factors. (III)
7. Classify calls and make rate determinations. (III)
8. Explain the commitment process. (IV)
9. Identify forms used to complete a commitment. (IV)
10. Explain the use of the automated batch system. (IV)
11. Explain the use of customer commitment correspondence. (IV)
12. Define Dial 1 service. (V)
13. Explain the Bureau Link process. (V)
14. Explain procedures for processing Dial 1 orders. (V)
15. Explain Dial 1 charges. (V)
16. Compare and contrast billing types. (VI)
17. Explain procedures for payment arrangement requests. (VI)
18. Identify and explain billing screens. (VI)
19. Identify available billing options. (VI)
20. Explain enrollment and participation requirements for special payment plans. (VI)
21. Explain the benefits of calling plans. (VII)
22. Identify terms associated with calling plans. (VII)
23. Compare and contrast various calling plan features and benefits. (VII)
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MCCCD Official Course Outline:
 
CSR173   20004-20086 Telecommunications Billing/Rates
    I. Calls
        A. Local
        B. Local Toll
          1. Regional
          2. In-State Long Distance
          3. IntraLATA
        C. Long Distance
          1. Direct Dial
          2. Collect
          3. Calling Card
          4. Third Party
          5. Person to Person
      II. Local Access Transport Area (LATA)
          A. Definition
          B. Use
          C. Determinations
            1. Toll Free Inquiry System
            2. Zone Calls
          D. Maps
          E. Inter vs Intra
          F. Area Codes
          G. Cities
        III. Rates
            A. Schedules
              1. Identification
              2. Usage
            B. Determinations
              1. Duration
              2. Call Type
              3. Rate Period
              4. Mileage
            C. Calling Plans
            D. Dial Around Access Codes
          IV. Commitment Process
              A. Management
                1. Definition
                2. Time
                3. Techniques
                4. Benefits
              B. Batchwork
                1. System
                2. Function
              C. Forms
                1. Purpose
                2. Function Keys
              D. Correspondence
                1. Letter
                2. Brochure
                3. Automation
                4. Function Keys
            V. Dial 1
                A. Bureau Link
                  1. Process
                  2. Use
                B. Terms
                C. Orders
                D. Systems
                E. Action
                F. Charges
                  1. Carrier Line Charge
                  2. Universal Connectivity Charge
                  3. Usage Minimum
                  4. Line Item
              VI. Billing
                  A. Types
                  B. Payment Arrangements
                  C. Screens
                  D. Options
                  E. Special Plans
                    1. Automatic Bill Payment
                    2. Pay By Phone
                VII. Calling Plans
                    A. Terms
                    B. Benefits
                    C. Categories
                      1. Block of Time
                      2. Threshold
                      3. Cents per Minute
                    D. Service Orders
                      1. Terms
                      2. Procedures
                      3. Screens
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