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Official Course Description:
MCCCD Approval: 4-25-00 |
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AIR119
2000 Summer I – 2010 Spring |
LEC |
2 Credit(s) |
2 Period(s) |
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Baggage
Service/WorldTracer System |
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Overview
of WorldTracer baggage system. Emphasis on customer
service, the role and responsibility of the baggage service agent. Prerequisites: None. |
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Go to Competencies Go to Outline
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MCCCD
Official Course Competencies: |
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AIR119 2000
Summer I – 2010 Spring |
Baggage Service/WorldTracer
System |
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1.
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Define Baggage Service and its importance. (I) |
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2.
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Summarize customer service skills used by a baggage
service agent. (I) |
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3.
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Summarize the process of handling delayed baggage. (II) |
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4.
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Summarize the role and responsibilities of a baggage
service agent. (III) |
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5.
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Explain the process flow of WorldTracer.
(IV) |
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6.
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Explain codes, elements, and terminology used in the WorldTracer system. (IV) |
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7.
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Use shells to create and modify files in the WorldTracer system. (V) |
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8.
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Identify management reports accessed through WorldTracer. (V) |
Go to Description Go to top of
Competencies
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MCCCD
Official Course Outline: |
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AIR119 2000
Summer I – 2010 Spring |
Baggage Service/WorldTracer
System |
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I. Baggage Service A. Defined B. Importance C. Customer Service II. Delayed Baggage A. Report B. Tags C. Flights 1. Direct 2. Connecting D. Causes 1. Tagging 2. Flights 3. Late Check III. Baggage Service Agent A. Role B. Responsibility IV. WorldTracer
A. Process Flow B. Codes C. Elements D. Terms V. WorldTracer
Files A. Create B. Modify 1. Insert 2. Amend 3. Match 4. Request 5. Transfer 6. Forward 7. Erase 8. Close C. Reports |
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