| 1.
|
Prepare the airline terminal to check-in passengers. (I)
|
| 2.
|
Demonstrate the ability to perform automated check-in procedures. (II)
|
| 3.
|
Demonstrate the ability to process customers in irregular operations
situations. (III)
|
| 4.
|
Determine which type of baggage tags to use and correctly fill out
selected tags. (IV)
|
| 5.
|
Demonstrate the ability to process customer’s oversell situations. (V)
|
| 6.
|
Complete procedures to close a flight. (VI)
|
| 7.
|
Demonstrate the ability to process passengers using the Security
Profiling System. (VII)
|
| 8.
|
Demonstrate team skills of peer communication, initiative, and
leadership. (VIII)
|
| 9.
|
Demonstrate customer service skills. (IX)
|
|