Maricopa Community Colleges  AIR114   20004-20086 
Official Course Description: MCCCD Approval: 07/22/08
AIR114 20004-20086 LAB 1 Credit(s) 2 Period(s)
Ticketing Lab
Application of ticketing procedures. Fares, payment options, baggage allowances, and sales covered. Automated and basic ticketing emphasized.
Prerequisites: AIR112.
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MCCCD Official Course Competencies:
 
AIR114   20004-20086 Ticketing Lab
1. Prepare the airline terminal to check-in passengers. (I)
2. Demonstrate the ability to perform automated check-in procedures. (II)
3. Determine which type of baggage tags to use and correctly fill out selected tags. (III)
4. Demonstrate the ability to process passengers using the Security Profiling System. (IV)
5. Demonstrate team skills of peer communication, initiative, and leadership. (V)
6. Demonstrate customer service skills. (VI)
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MCCCD Official Course Outline:
 
AIR114   20004-20086 Ticketing Lab
    I. Terminal Check-in Station
        A. Sign-in
        B. Supplies
      II. Ticketing
          A. Displays
          B. Passenger Name Record
          C. Changing Tickets
          D. Fares
          E. Payment
          F. Standbys
          G. Upgrades
          H. Passes
          I. Special Passengers
        III. Baggage
            A. Add
            B. Delete
            C. Tags
            D. Baggage Belt
          IV. Security
              A. Selectees
              B. Tags
            V. Team Skills
                A. Peer communication
                B. Initiative
                C. Leadership
              VI. Customer Service
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