| 1.
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List selected cities by state and their codes. (I)
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| 2.
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Identify airline industry codes. (I)
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| 3.
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Define and explain terms related to product knowledge. (I)
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| 4.
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Define and explain terms related to the computer keyboard/screen. (II)
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| 5.
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Demonstrate proper sign in/out procedures. (II)
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| 6.
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Define and explain terms related to Passenger Name Record. (III)
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| 7.
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Identify each portion of an example Passenger Name Record. (III)
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| 8.
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Review itinerary and record locator number. (III)
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| 9.
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Provide airport check-in and ticket purchase information. (III)
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| 10.
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Demonstrate effective use of the Direct Reference System. (III)
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| 11.
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Relay passenger boarding totals and flight information. (III)
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| 12.
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Display seat maps for all aircraft types on the computer. (IV)
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| 13.
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Produce and change simple seat assignments using computer entries.
(IV)
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| 14.
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Differentiate between baggage accepted for transport as checked
baggage and baggage accepted as carry-on. (V)
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| 15.
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List steps for checking in passengers for airplane travel. (V)
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| 16.
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Explain the categories of the Security Profiling System (SPS). (VI)
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| 17.
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Identify common hazardous materials. (VII)
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| 18.
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Classify transport items. (VII)
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