| 1.
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Define dispute mediation as a communication process (I)
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| 2.
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Describe typical communication messages used in three approaches to
conflict. (I)
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| 3.
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Explain how disputants' cultures, backgrounds, and relational
characteristics affect their approaches to conflict communication. (I)
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| 4.
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Construct and deliver an opening mediator monologue. (II)
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| 5.
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Implement message strategies to uncover disputants' interests. (II)
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| 6.
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Conduct mediation, implementing appropriate communication techniques
to uncover issues, elicit interests, generate resolution, and attain
collaboration. (II)
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| 7.
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Recognize messages that signal impasse. (III)
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| 8.
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Create strategies and deliver messages to resolve impasse. (III)
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| 9.
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Discuss how disputant culture and conflict experience ought to affect
a mediator's impasse strategy. (III)
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| 10.
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Ascribe emotion based on verbal and nonverbal indicators. (IV)
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| 11.
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Use techniques for dealing with strong emotions. (IV)
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| 12.
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Recognize and appropriately respond to cultural differences in
emotional expression. (IV)
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| 13.
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Distinguish between evaluative and transformative mediation styles.
(V)
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| 14.
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Describe how culture, ethnicity, status, age, and gender affect
mediators' conflict management communication. (V)
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| 15.
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Analyze the effect of culture on disputants' perceptions of the
mediator's role and reactions to mediator interventions. (V)
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